Effective Date: 8th January 2026
At Jam Zone, customer satisfaction is our top priority. We are committed to delivering high-quality streaming services and a reliable viewing experience. However, we understand that in certain situations a refund request may be necessary. This Refund Policy explains the conditions under which refunds may be approved.
1. Eligibility for Refunds
Refunds will be considered only under the following circumstances:
- Technical Issues:
If you experience continuous technical problems that prevent proper use of the service, and our support team is unable to resolve the issue within 72 hours. - Service Not Delivered:
If your subscription is not activated or delivered as promised within the stated timeframe after purchase. - Billing Errors:
If an incorrect charge, duplicate payment, or accidental overbilling occurs.
2. Non-Refundable Circumstances
Refunds will not be issued in the following cases:
- Change of mind after the subscription has been activated
- Inability to use the service due to customer-side issues (including device incompatibility, internet connection problems, or unsupported software)
- Violation of Jam Zone’s Terms of Use, resulting in account suspension or termination
- Refund requests submitted outside the eligible refund period
- Partial usage of the service after activation
3. Refund Request Process
To request a refund, please follow these steps:
- Contact our customer support team through the chat bubble on our website within 7 days of your subscription purchase
- Provide your order details, proof of payment, and a clear explanation of the issue
- Allow up to 7 business days for our team to review and respond to your request
Incomplete or unclear requests may delay processing.
4. Refund Method
Approved refunds will be issued using the original payment method used during purchase.
Please allow up to 10 business days for the refunded amount to appear in your account, depending on your bank or payment provider.
5. Chargebacks
We strongly encourage customers to contact Jam Zone support before initiating a chargeback with their financial institution.
Unauthorized chargebacks may result in immediate suspension or permanent termination of your Jam Zone account and services.
6. Contact Information
If you have any questions regarding this Refund Policy, please contact us using the chat bubble available on our website.
By purchasing any Jam Zone service, you acknowledge and agree to this Refund Policy.
We reserve the right to update or modify this policy at any time. Any changes will be posted on this page.
Thank you for choosing Jam Zone. We appreciate your trust and are committed to providing the best streaming experience possible.